Delivery & Returns

your calm cocoa delivery

We normally send out Calm Cocoa within 48 hours of you ordering (1-2 working days from your order) from Monday to Friday excluding bank holidays. It can sometimes take a little longer during busy periods like Christmas.

We now send everything via Royal Mail Tracked services - you can choose between:

- Royal Mail Tracked 24 - arrives 1 working days after dispatch (normally 2-3 days from your order date)
£3.90 for single letterbox gifts and £4.75 for small parcels

- Royal Mail Tracked 48 - arrives 2 working days after dispatch (normally 3-5 working days from your order date)
£2.95 for single letterbox gifts and £3.80 for small parcels

We currently only ship to UK Mainland addresses so please get in contact if you live a little further afield as the postage will cost a little more and we’ll quote for you based on what you’re after.

We don’t ship to the EU as standard because of the post-Brexit delivery changes. However if you’d like to talk about arranging a bespoke delivery please get in touch to see if this is possible, and so we can calculate the additional postage and customs/VAT fees.

Your hot chocolate should normally arrive within 2-3 working days of your order (unless you have ordered Calm Cookie Hot Chocolate Box as we only send these out once a week) and we’ll send you an email to let you know it’s on its way.

If you ever need something more quickly or by particular date just get in touch and if possible can arrange a special delivery.

If someone is not available to accept delivery during working hours Royal Mail will leave a postcard letting you or your recipient know they’ve tried to deliver your Calm Cocoa parcel so you can arrange to collect it from your local collection point.

cancelling or changing orders

If you change your mind or would like to change your order, please let us know as soon as possible as we are happy to cancel your order and refund your money if we haven’t sent it out yet.

no hassle refunds

We want you to enjoy your Calm Cocoa as much as we do, so if there are any issues at all, including damage in the post or a problem with the product, please contact us at contact@foodatheart.co.uk. (If you’re able to send us images of any issues that will be really helpful as it can help us prevent problems happening in the future.)

If we’ve made an error or there’s a problem with your order, we’ll of course cover the cost of any returns. You’ll have the option either for a refund or a replacement item to be sent out.

This excludes bespoke orders and our Mindful Mouthfuls monthly subscription or subscription one-off boxes as these products are made to order. (Just go to our FAQs for more information)

If you’d like to return your Calm Cocoa because you’ve changed your mind, just contact us by email (contact@foodatheart.co.uk) within 14 calendar days of receiving your order to let us know. You’ll then need to post it back to us in the following 7 calendar days. You’ll be responsible for the delivery costs of sending your Calm Cocoa back to us in this instance (it’s probably easiest if you use the original box).

Unfortunately we can’t accept returns if you’ve opened your Calm Cocoa.

Please get a proof of posting when you send your Calm Cocoa back as unfortunately we can’t be responsible for any items that fail to reach us without this. We’ll process any refunds with 10 working days of receiving your returned item.

If you have any questions at all on delivery and returns, drop us a note at contact@foodatheart.co.uk.