Frequently Asked Questions
is calm cocoa suitable for vegans?
Our Calm Cocoa hot chocolate blends don’t contain any added dairy or animal products, and most vegans we’ve spoken to are happy with this. However both the chocolate we use for our products and our Calm Cocoa blends are created in environments that also sometimes contain dairy, so we can’t completely guarantee there aren’t traces of this for anyone who prefers a fully vegan kitchen or is very allergic to dairy. Please do get in touch if you’d like to know more! (We have a small number of non-vegan items in our selection - our Anzac Biscuits and some seasonal chocolate around Christmas - but these are clearly marked.)
is calm cocoa suitable for me if i have an allergy or special dietary requirements?
Calm Cocoa hot chocolate doesn’t contain any added dairy, gluten, nuts* or sesame (or any of the major allergen groups).
However, although we make every effort to avoid cross-contamination, if you have any major allergies we can’t guarantee that there aren’t traces of dairy, gluten, nuts or sesame in our products. Calm Cocoa is created in a kitchen that also handles these ingredients or ingredients are sourced from suppliers who may handle these allergens.
We always include the ingredients for each product included on our online shop so you can check out the full information there.
If you have any questions or concerns please contact us at contact@foodatheart.co.uk.
*The only exception is our new Madagascar Vegan Mylk Chai which contains cashew nuts
do you do bespoke orders?
If you’d like a bespoke order for a special event or are interested in running a Calm Cocoa Café mindful hot chocolate popup, get in touch with us as we’d love to chat. Just drop Meredith a message at meredith@foodatheart.co.uk with a brief outline of your requirements.
what payment options do you offer?
We accept all major credit cards and PayPal. We collect payments via Stripe or PayPal so don’t ever hold any of your payment details.
what delivery options do you offer?
Our standard delivery option is Royal Mail First Class (there is also a Signed For option). If you need your order a little more quickly, we now offer a tracked Express option.
what is your returns policy?
We want you to enjoy your Calm Cocoa as much as we do, so if there are any issues at all, including damage in the post or a problem with the product, please contact us at contact@foodatheart.co.uk. If we’ve made an error or there’s a problem with your order, we’ll of course cover the cost of any returns. You’ll have the option either for a refund or a replacement item to be sent out.
If you’d like to return your Calm Cocoa because you’ve changed your mind, just contact us by email (contact@foodatheart.co.uk) within 14 calendar days of receiving your order to let us know. You’ll then need to post it back to us in the following 7 calendar days. You’ll be responsible for the delivery costs of sending your Calm Cocoa back to us in this instance (it’s probably easiest if you use the original box). This excludes bespoke orders and our Mindful Mouthfuls monthly subscription or subscription one-off boxes as these products are made to order.
Unfortunately we can’t accept returns if you’ve opened your Calm Cocoa products.
who do I contact if i have a question or problem with my order?
If you have any questions, thoughts, feedback or issues we want to hear from you! Drop us a note at contact@foodatheart.co.uk or call us on 020 3603 5801, and we’ll get back to you as soon as possible. As we are a very small business there’s a chance we’re in the kitchen if you don’t hear from us straight away!